New KPI Enhancements are now live in Everest

We’re continuing to expand the KPI ecosystem in Everest with new visibility layers, leadership insights, and client feedback-based performance tracking.

Department Head KPIs are now live

Department Heads (DH) can now access team-level performance insights directly from the KPI dashboard.

Newly added metrics include:

• Team Utilization
• Team Logging Discipline
• Team Approval Rate

• Team performance monitoring across reporting hierarchy

This gives Department Heads better visibility into overall team efficiency, discipline, and operational health.

Survey-based KPIs are now integrated

With the launch of the new Survey Module, Everest now includes client feedback-driven KPI tracking as well.

We now showcase average survey ratings across categories at:

• Project level
• Job level
• Client level
• Performance level

Who can access these insights?

The new survey KPI visibility will be available for:

• Job Coordinators (JC)
• Account Managers (AM)

This enables better understanding of:

• Client satisfaction trends
• Project/service quality perception
• Team performance from the client’s perspective

Why this matters

These enhancements help Everest move further toward:

• Data-driven performance tracking
• Better leadership visibility
• Stronger operational accountability
• Centralized client feedback insights
• Improved service quality monitoring

Everest is evolving into a more connected performance and operational intelligence platform — combining internal metrics with real client feedback for a more complete picture.